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    {"h2": "Customer Experience Specialist", "p": "At Moovster, we're revolutionizing urban mobility with a sustainable lifestyle in mind. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive exceptional support and service. Your mission will be to consult with customers, provide top-notch assistance, and communicate...


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Customer Experience Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Moovster Vollzeit

{"h2": "Customer Experience Specialist", "p": "At Moovster, we're revolutionizing the way people move around cities. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an outstanding experience with our services. Your responsibilities will include consulting with customers via our help center and email, supporting them throughout the process, and communicating with partners to provide top-notch customer service. You'll also be the voice of the customer, transferring requirements and potential issues to our product team to help improve our product every day. If you're a highly organized and analytical thinker with excellent communication skills, we'd love to hear from you", "ul": [{"li": "Consult with customers via our help center and email"}, {"li": "Support customers throughout the process"}, {"li": "Communicate with partners to provide top-notch customer service"}, {"li": "Be the voice of the customer and transfer requirements and potential issues to our product team"}, {"li": "Contribute to finding ways to continuously improve our customer satisfaction score"}, {"li": "Contribute to setting up, running, maintaining, and proactively improving our daily, weekly, and monthly operations"}], "h2": "Requirements", "ul": [{"li": "Fluent in German (both written and spoken)"}, {"li": "Fluent in English (both written and spoken)"}, {"li": "Highly organized with the ability to maintain an overview of large amounts of data"}, {"li": "Willing to take ownership and proactively responsibility of topics"}, {"li": "Analytical thinker and problem-solver who embraces both simple and complex challenges"}, {"li": "Proficiency in Excel is a must"}, {"li": "Experience with searching in databases and writing simple SQL is a plus"}, {"li": "Availability of at least 6 months, starting as soon as possible"}], "h2": "Benefits", "ul": [{"li": "Experienced, highly motivated, and fun team to learn and grow together"}, {"li": "Flexibility to work from anywhere, anytime"}, {"li": "Free Moovster Mobility Budget to get around"}, {"li": "Attractive compensation package"}]}