Customer Experience Specialist

vor 3 Wochen

Munich, Bayern, Deutschland Moovster Vollzeit

About the Role:

We are seeking a highly organized and efficient Customer Experience Specialist to join our team at Moovster. As a key member of our operations team, you will play a crucial role in driving our customer success experience and ensuring our customers receive the best possible service.

Key Responsibilities:

  • Consult with customers via our help center and provide support via email and phone
  • Support customers throughout the entire process of our services
  • Communicate with partners to provide exceptional customer service and resolve customer challenges
  • Act as the voice of the customer and transfer customer requirements and potential issues to the product team to improve the Moovster product
  • Contribute to finding ways to continuously improve our customer satisfaction score
  • Assist in setting up, running, maintaining, and improving our daily, weekly, and monthly operations

Requirements:

  • Fluent in German and English (both written and spoken)
  • Highly organized with the ability to maintain an overview of large amounts of data
  • Willing to take ownership and responsibility of topics and strive for high-quality outcomes
  • Analytical thinker and problem-solver who can handle simple and complex challenges
  • Proficiency in Excel is a must, and experience with searching in databases and writing simple SQL is a plus
  • Availability for at least 6 months, with a minimum of 4 months starting as soon as possible

About Moovster:

We are a highly motivated multicultural team with a passion for technology, mobility, and a modern, sustainable lifestyle. We value work-life balance and offer a flexible work environment that allows you to work from anywhere, anytime. Our team is committed to creating an outstanding customer experience, and we are excited to have you join our movement.

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees and believe that diversity makes us better.

Moovster is a technology startup in the field of mobility, spun off from BMW, and is now ready to scale.

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