Customer Experience Specialist

vor 2 Wochen

Munich, Bayern, Deutschland Moovster Vollzeit

{"h2": "Customer Experience Specialist", "p": "At Moovster, we're revolutionizing urban mobility with a sustainable lifestyle in mind. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive exceptional support and service. Your mission will be to consult with customers, provide top-notch assistance, and communicate with partners to deliver unparalleled customer satisfaction.

Key Responsibilities:

* Consult with customers via our help center and phone to resolve their queries and concerns
* Support customers throughout the entire process of our services
* Collaborate with partners to provide the best possible customer service and resolve customer challenges
* Serve as the voice of the customer, transferring customer requirements and potential issues to the product team to improve the Moovster product
* Contribute to finding ways to continuously improve our customer satisfaction score

Requirements:

* Fluent in German and English (both written and spoken)
* Highly organized with the ability to maintain an overview of large amounts of data
* Willing to take ownership and proactively responsibility of topics, and never satisfied with low-quality outcomes
* Analytical thinker and problem-solver who embraces both simple and complex challenges
* Proficiency in Excel is a must
* Experience with searching in databases and writing simple SQL is a plus

Benefits:

* Work with an experienced, highly motivated, and fun team to learn and grow together
* Enjoy the flexibility to work from anywhere, anytime, with a great office, from home, or even from the beach
* Receive a free Moovster Mobility Budget to get around
* Attractive compensation package

Join the Moovster movement and be part of a multicultural team passionate about technology, mobility, and a modern, sustainable lifestyle. We're committed to creating an inclusive environment for all employees and celebrate diversity.

Moovster, a spin-off from BMW, is a technology startup in the field of mobility and now ready to scale.

We're an equal opportunity employer and look forward to welcoming you to our team"}

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