Customer Experience Specialist

vor 2 Wochen

Munich, Bayern, Deutschland DAVID Systems GmbH Vollzeit
About the Role

We are seeking a highly skilled Customer Care Specialist to join our team at DAVID Systems GmbH. As a key member of our Customer eXperience Group, you will be responsible for delivering exceptional customer service and support to our clients and partners.

Key Responsibilities
  • Engage with customers to understand their needs and build long-term relationships
  • Continuously improve customer experience through proactive issue resolution and effective communication
  • Collaborate with internal stakeholders and external partners to resolve complex customer issues
  • Stay up-to-date with industry trends and technologies to provide expert advice and support
Requirements
  • Relevant studies in Media Technology, Computer Science, or equivalent work experience
  • Proven experience as a Support-, Service- or IT Specialist in a software company or media organization
  • Strong knowledge of technologies such as Radio/Broadcast Automation, Networking, SQL, and Cloud technologies
  • Excellent communication and problem-solving skills
  • Fluency in English, with additional European languages a plus
What We Offer
  • A dynamic and agile work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the radio industry
  • A diverse and international team with a strong company culture

We are looking for a motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and support, we encourage you to apply.

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