Assistant Team Leader Customer Service
vor 4 Wochen
Position Title: Team Leader Customer Support
Company Overview: An innovative online company recognized for its commitment to customer satisfaction and operational excellence. With a robust workforce and a vast customer base, the company thrives in a fast-paced digital landscape.
Key Responsibilities:
- Assist existing Team Leaders while preparing for a leadership position
- Guide and mentor team members within the Customer Support department
- Oversee a team of approximately 10 individuals, with the potential to expand your own team
- Address customer inquiries, resolve complaints, and manage energy switch requests
- Enhance process efficiency and improve customer interactions
Qualifications:
- Proven experience in B2C customer service environments
- Strong focus on customer satisfaction
- Capability to inspire and lead a team effectively
- Fluent in German and proficient in English
Perks:
- Option for remote work 1-2 days per week
- Customized professional development opportunities
- Modern workspace equipped with excellent facilities and transport perks
- Company-sponsored events and discounts at partner locations
- Comprehensive employee benefits and retirement plans
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