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Customer Service Team Leader

vor 2 Monaten


Munich, Bayern, Deutschland MYPOSTER Vollzeit
Customer Service Team Leader (m/w/d)

MYPOSTER is a thriving E-Commerce enterprise in the Premium Digital Printing sector, employing over 350 professionals since its inception. We are in search of a Customer Service Team Leader for full-time or part-time roles.

Why Work With Us?
  • Elevate our customer service department to new heights
  • Enjoy a dynamic and high-standard work atmosphere
  • Experience flat hierarchies and open communication
  • Be part of a profitable family-owned business
  • Receive regular feedback and opportunities for professional growth
  • Participate in various team-building events and employee perks
Your Key Responsibilities
  • Manage the customer service team to ensure optimal customer satisfaction
  • Formulate customer service strategies and initiatives
  • Evaluate performance metrics and drive enhancements
  • Inspire and assist team members
  • Encourage teamwork and inclusive remote work practices
Qualifications
  • Completed education or relevant degree
  • Proven experience in customer service and team leadership
  • Customer-focused and empathetic approach
  • Willingness to work across multiple locations
  • Fluent in both German and English

If you are prepared to enhance our customer service operations, we eagerly await your application.