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Assistant Team Leader for Customer Service

vor 3 Monaten


Munich, Bayern, Deutschland Online-Company Vollzeit

Position Title: Assistant Team Leader for Customer Service

Company Overview: A prominent organization in the online sector, recognized for its innovative approach and extensive customer base. The company fosters a vibrant work culture and emphasizes agility in its operations.

Key Responsibilities:

  • Assist the existing Team Leaders while progressing towards a leadership position
  • Guide and nurture team members within the Customer Support department
  • Oversee a team of approximately 10 individuals, with the potential to establish your own team
  • Address customer inquiries, manage complaints, and facilitate energy switch requests
  • Enhance operational efficiency and improve customer communication

Qualifications:

  • Background in B2C customer service
  • Strong focus on customer satisfaction
  • Capability to inspire and lead a team
  • Proficient in German and competent in English

Perks:

  • Flexible remote work options available 1-2 days per week
  • Tailored professional development opportunities
  • Modern workplace equipped with top-notch amenities and transport benefits
  • Engaging company events and discounts with partner businesses
  • Comprehensive employee benefits and retirement plans