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Assistant Team Leader for Customer Service

vor 3 Monaten


Munich, Bayern, Deutschland Online-Company Vollzeit

Position Title: Team Leader Customer Support

Company Overview: An innovative organization based in Munich, employing over 1000 individuals and serving 15 million clients. Recognized for its vibrant atmosphere, agile methodologies, and ongoing product advancements.

Key Responsibilities:

  • Assist existing Team Leaders while transitioning into a leadership position
  • Guide and nurture team members within the Customer Support division
  • Oversee a team of approximately 10 staff members, with the potential to establish your own team
  • Address customer inquiries, resolve complaints, and manage energy switch requests
  • Enhance process efficiency and optimize customer communication

Qualifications:

  • Background in B2C customer service
  • Strong commitment to customer service excellence
  • Capability to inspire and lead a team
  • Fluent in German and proficient in English

Benefits:

  • Option for remote work 1-2 days per week
  • Customized development opportunities
  • Modern workplace equipped with top-notch amenities and transportation perks
  • Company-sponsored events and discounts at partner locations
  • Employee benefits and retirement savings plans