Customer Service Team Lead
Vor 4 Tagen
About the Role
We are seeking a highly skilled Customer Service Team Lead to join our team at Werfen. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities
- Lead a team of customer service representatives to achieve high levels of customer satisfaction and loyalty
- Develop and implement customer service strategies to improve customer experience and retention
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Monitor and analyze customer feedback to identify areas for improvement
Requirements
- Proven experience in customer service leadership or management
- Excellent communication and interpersonal skills
- Ability to analyze complex customer issues and develop effective solutions
- Strong problem-solving and decision-making skills
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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