Lead Customer Service Team
Vor 5 Tagen
Position: Lead Customer Service Team at Travel & Beyond
Are you prepared to introduce innovative concepts and propel our Customer Service Team to new heights? If so, you have found the perfect opportunity at Travel & Beyond.
We are in search of an enthusiastic Lead Customer Service Team (m/f/d) to oversee our expanding Service Team. In this capacity, you will cultivate your team through a proactive approach and a strong focus on client satisfaction, initiating process enhancements aligned with our expansion to achieve our collective objectives.
Your Duties
- Directing and expanding our team of Service Representatives with an emphasis on logistics
- Passionate about team building: You will be responsible for onboarding new team members in partnership with HR
- Efficiency through data: Leading ongoing, data-informed improvements of our workflows to enhance efficiency and scalability
- Client satisfaction is paramount: You will establish measurable success through tailored metrics and KPIs to sustainably boost client satisfaction
Your Qualifications
- More than 3 years of experience in a managerial position within Customer Service, Travel Coordination, Client Relations, or related fields (including disciplinary responsibilities)
- Preferably, experience in the travel industry and/or B2B software services
- You excel at prioritizing tasks, possess an agile work style, and can simplify complex topics
- With your proactive mindset, you foster a motivating atmosphere for your team, recognize strengths and growth opportunities, and drive progress
- You have a knack for technology and are familiar with tools such as Zendesk, Cloud Communication, and Google Workspace
- You can lead a team based on performance metrics and are process-oriented, with initial experience in project and process management
- Client and service orientation are inherent to your character
- Proficient in German and possess strong English language skills to complement your profile
Your Advantages with Us
- Flexible work arrangement (50% Remote, 50% On-site) weekly
- Up to 30 days of remote work annually in European locations
- 28 days of vacation annually, automatically increasing to 30 days
- Professional, ergonomic workspace in our contemporary office with scenic views of the mountains and Munich's skyline
- Tailored development opportunities that align with your career goals
- Transparent feedback culture as part of our organizational ethos with two structured feedback sessions each year
- Various perks such as a 10% discount on personal travel through our T&B platform
- Reduced leisure activities with a DRV card following the successful completion of the probationary period
- An additional allowance of 30€ of your choice after your probationary period, whether for fitness (e.g. Urban Sports Club), Jobrad, savings benefits, retirement plan, or a Germany ticket - the choice is yours
- Opportunity for an annual team retreat abroad to strengthen team bonds
- Creative autonomy and active involvement in shaping our organization
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