Customer Experience Strategist

vor 4 Wochen

Offenbach, Hessen, Deutschland Hyundai Vollzeit
We are seeking a Customer Journey Manager (m/f/d) at Hyundai Key Responsibilities:

  • Oversee the Customer Care Center and lead the implementation of the Call Center.
  • Conduct audits and map out all customer journeys across various channels.
  • Establish and refine the customer experience strategy across all platforms and touchpoints.
  • Create comprehensive capability roadmaps to enhance customer interactions.
  • Manage tasks related to reporting, optimizing, testing, and validating current customer journeys.
  • Execute multi-variant testing initiatives and leverage customer insights and data to innovate new customer experiences.
Qualifications:

  • A degree in psychology, cognitive science, Human Factors, or a related discipline.
  • Relevant professional experience in sectors such as internet services, retail, consumer goods, or research.
  • Practical experience in qualitative research methodologies, including study design, recruitment, moderation, analysis, and reporting.
  • Basic management experience overseeing team members.
  • Strong analytical capabilities, meticulous attention to detail, and sound business judgment.
  • Exceptional communication, presentation, and interpersonal skills.
What We Offer:

  • A significant area of responsibility where your expertise and initiative are highly valued.
  • A high level of creative freedom and personal accountability.
  • Opportunities for professional development and training.
  • A dynamic organizational structure with streamlined decision-making processes.
  • An open and collaborative team environment to foster our collective success.
  • Flexible working arrangements.

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