Customer Success Manager BTP
Vor 6 Tagen
About the Role
We are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) team as a Customer Success Manager. In this role, you will be responsible for developing relationships with technical decision makers in our assigned accounts to ensure broad consumption of the SAP BTP portfolio.
Key Responsibilities
- Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
- Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- Act as the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
- Act as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
Requirements
- 3+ years of experience working in the IT industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
- Excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
- Ability to navigate complex organizational dynamics both internally at SAP and externally with customers and partners.
- Continuous learning and adaptability to unique business and cultural practices of each region/country.
- Customer service mindset and customer empathy.
- Passion for learning new technologies and problem-solving.
- German language skills (C1 level).
About SAP
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. Our culture is built on collaboration, diversity, and inclusion, and we are committed to making a positive impact on society.
Why Join SAP?
We offer a highly collaborative and inclusive work environment, with opportunities for professional growth and development. Our employees are passionate about making a difference and are empowered to bring their ideas to life. We are committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
-
Customer Success Manager BTP
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) team as a Customer Success Manager. In this role, you will be responsible for developing relationships with technical decision makers in our assigned accounts to ensure broad consumption of the SAP BTP portfolio.Key...
-
Customer Success Manager BTP
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) team as a Customer Success Manager. In this role, you will be responsible for developing relationships with technical decision makers in our assigned accounts to ensure broad consumption of the SAP BTP portfolio.Key...
-
Senior Customer Success Manager BTP
Vor 6 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP Customer Success Managers work with the most...
-
Senior Customer Success Manager BTP
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP Customer Success Managers work with the most...
-
Customer Success Manager BTP
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout SAPSAP is a leading provider of enterprise software solutions, helping organizations around the world to run better and improve their performance. Our company culture is built on collaboration, innovation, and a shared passion to make a positive impact.Our MissionWe enable our customers to bring out their best by providing them with the tools and...
-
Customer Success Manager BTP
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout SAPSAP is a leading provider of enterprise software solutions, helping organizations around the world to run better and improve their performance. Our company culture is built on collaboration, innovation, and a shared passion to make a positive impact.Our MissionWe enable our customers to bring out their best by providing them with the tools and...
-
SAP BTP Customer Success Partner
Vor 5 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
SAP BTP Customer Success Partner
Vor 7 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
BTP Customer Success Specialist
vor 4 Wochen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitEmpowering Global SuccessAt SAP, we strive to help the world operate more efficiently. Our corporate culture emphasizes teamwork and a collective commitment to enhancing global operations. Our daily focus is on laying the groundwork for the future and fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and...
-
Customer Engagement Manager
vor 4 Wochen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitEmpowering Global SuccessAt SAP, we strive to enable you to achieve your fullest potential. Our corporate culture emphasizes teamwork and a shared commitment to enhancing global operations. Our daily focus is on laying the groundwork for future advancements and fostering a workplace that values diversity, flexibility, and a mission-driven approach. We...
-
Customer Success Lead for SAP BTP
vor 4 Wochen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitJoin Us in Transforming BusinessAt SAP, we empower you to reach your full potential. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global business operations. We strive daily to build a foundation for the future and foster a workplace that values diversity, flexibility, and a purpose-driven approach. We provide a...
-
Cloud Solutions Manager
Vor 7 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
Cloud Solutions Manager
Vor 5 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
Become a Professional Customer Success Manager
vor 5 Stunden
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the Customer Success Manager RoleSAP is seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer...
-
Become a Professional Customer Success Manager
vor 5 Stunden
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the Customer Success Manager RoleSAP is seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer...
-
Become a Professional Customer Success Manager
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitWir helfen die Welt zu verbessernBei SAP ermöglichen wir es dir, dein Bestes zu geben. Unsere Unternehmenskultur schafft die Voraussetzungen, damit unsere Mitarbeiterinnen und Mitarbeiter ihr Innovationspotenzial entfalten und gemeinsam bahnbrechende Neuerungen entwickeln können. Wie erreichen wir dieses Ziel? Wir konzentrieren uns jeden Tag darauf, die...
-
Become a Professional Customer Success Manager
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitWir helfen die Welt zu verbessernBei SAP ermöglichen wir es dir, dein Bestes zu geben. Unsere Unternehmenskultur schafft die Voraussetzungen, damit unsere Mitarbeiterinnen und Mitarbeiter ihr Innovationspotenzial entfalten und gemeinsam bahnbrechende Neuerungen entwickeln können. Wie erreichen wir dieses Ziel? Wir konzentrieren uns jeden Tag darauf, die...
-
Become a Professional Customer Success Manager
Vor 5 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.Key...
-
Become a Professional Customer Success Manager
Vor 7 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.Key...
-
Become a Professional Customer Success Manager
Vor 4 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitWir helfen die Welt zu verbessernBei SAP ermöglichen wir es dir, dein Bestes zu geben. Unsere Unternehmenskultur schafft die Voraussetzungen, damit unsere Mitarbeiterinnen und Mitarbeiter ihr Innovationspotenzial entfalten und gemeinsam bahnbrechende Neuerungen entwickeln können. Wie erreichen wir dieses Ziel? Wir konzentrieren uns jeden Tag darauf, die...
