BTP Customer Success Specialist
vor 4 Wochen
Empowering Global Success
At SAP, we strive to help the world operate more efficiently. Our corporate culture emphasizes teamwork and a collective commitment to enhancing global operations. Our daily focus is on laying the groundwork for the future and fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking initiatives. We provide a collaborative and supportive team environment, emphasizing continuous learning, recognition of individual contributions, and a variety of benefits tailored to your needs.
Position Overview
This role centers on assisting clients in leveraging the SAP Business Technology Platform (SAP BTP) for their application projects, establishing it as their preferred cloud platform. BTP serves as the driving force for innovation through integration, extension, and analytical scenarios within the Intelligent Enterprise. The BTP Customer Success Partner (CSP) is tasked with nurturing relationships with technical decision-makers in designated accounts to ensure extensive utilization of the service portfolio across various application projects through Technical Advisory.
Key Responsibilities
- Collaborate proactively with clients to sustainably enhance the adoption of SAP BTP services while coordinating with the Account Team.
- Evaluate the broader context, possess expertise in digital transformation, and provide guidance on technical and business architectures.
- Act as the primary strategic contact for SAP BTP, orchestrating success resources across SAP and client organizations, as outlined in the SAP BTP engagement framework.
- Assess the technical requirements of your clients and implement consumption strategies for your assigned accounts.
- Offer recommendations and prepare clients to maximize the benefits of the solution, in line with SAP's strategic vision and roadmap.
- Serve as the voice of the client to internal SAP stakeholders.
- Collaborate with colleagues from diverse groups, including Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, and Partners.
- A BTP-CSP Advisor may also be designated to deliver premium subscription services to clients.
Qualifications
To excel in this position, you should possess:
- A minimum of 3 years of experience in the IT sector, with backgrounds in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.
- A comprehensive understanding of one or more components of the SAP BTP portfolio, including SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, and Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g., Microsoft Azure, Amazon Web Services, Google Cloud). Certifications in enterprise architecture are advantageous.
- Excellent communication and presentation skills, with familiarity in design thinking methodologies being a plus.
- The ability to navigate complex organizational dynamics both within SAP and with external clients and partners.
- A commitment to continuous learning and adaptation to the unique business and cultural practices of various regions.
- A customer-centric mindset and strong empathy for client needs.
- A passion for learning new technologies and a knack for problem-solving.
- Proficiency in the German language (C1 level).
Our Team Culture
We take pride in fostering an inclusive and diverse work environment where every idea and perspective is valued. The SAP Business Technology Platform CSP team is dedicated to supporting one another to achieve success, both individually and collectively. Our culture promotes sharing best practices, utilizing communication platforms for collaborative problem-solving, and embracing an entrepreneurial spirit in driving SAP BTP consumption growth. We offer opportunities to lead regional and global initiatives that enhance our team dynamics and contribute to exceptional customer experiences.
Unleash Your Potential
SAP innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights more efficiently. Initially recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services across databases, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and over one hundred thousand employees worldwide, we are purpose-driven and future-focused, fostering a highly collaborative team ethic and commitment to personal development. By connecting global industries, people, and platforms, we ensure that every challenge receives the solution it deserves. At SAP, you can truly unleash your potential.
Commitment to Inclusion
SAP's culture of inclusion, emphasis on health and well-being, and flexible working models ensure that everyone—regardless of background—feels valued and can perform at their best. We believe that our strength lies in the unique capabilities and qualities each individual brings to our organization, and we invest in our employees to inspire confidence and help everyone realize their full potential. We are dedicated to unleashing all talent and creating a more equitable world.
SAP is proud to be an equal opportunity employer and is committed to the principles of Equal Employment Opportunity, providing accessibility accommodations to applicants with physical and/or mental disabilities.
-
Customer Success Manager BTP
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) team as a Customer Success Manager. In this role, you will be responsible for developing relationships with technical decision makers in our assigned accounts to ensure broad consumption of the SAP BTP portfolio.Key...
-
Customer Success Manager BTP
vor 19 Stunden
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) team as a Customer Success Manager. In this role, you will be responsible for developing relationships with technical decision makers in our assigned accounts to ensure broad consumption of the SAP BTP portfolio.Key...
-
Senior Customer Success Manager BTP
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP Customer Success Managers work with the most...
-
SAP BTP Customer Success Partner
vor 1 Tag
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
SAP BTP Customer Success Partner
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
Customer Success Lead for SAP BTP
vor 3 Wochen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitJoin Us in Transforming BusinessAt SAP, we empower you to reach your full potential. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global business operations. We strive daily to build a foundation for the future and foster a workplace that values diversity, flexibility, and a purpose-driven approach. We provide a...
-
Customer Engagement Manager
vor 4 Wochen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitEmpowering Global SuccessAt SAP, we strive to enable you to achieve your fullest potential. Our corporate culture emphasizes teamwork and a shared commitment to enhancing global operations. Our daily focus is on laying the groundwork for future advancements and fostering a workplace that values diversity, flexibility, and a mission-driven approach. We...
-
Cloud Solutions Manager
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
Cloud Solutions Manager
vor 1 Tag
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager BTP will play a key role in helping customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise.ResponsibilitiesDevelop...
-
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled Business Technology Platform Onboarding Specialist to join our team at SAP. As a key member of our customer success team, you will play a critical role in helping our customers get the most out of our Business Technology Platform (BTP) solutions.Key ResponsibilitiesDevelop and execute customer onboarding plans to...
-
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled Business Technology Platform Onboarding Specialist to join our team at SAP. As a key member of our customer success team, you will play a critical role in helping our customers get the most out of our Business Technology Platform (BTP) solutions.Key ResponsibilitiesDevelop and execute customer onboarding plans to...
-
SAP BTP Specialist
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to make a positive impact.Our MissionWe focus on building the foundation for tomorrow's success and creating a workplace that values diversity, flexibility, and purpose-driven work. Our...
-
SAP BTP Specialist
vor 1 Tag
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to make a positive impact.Our MissionWe focus on building the foundation for tomorrow's success and creating a workplace that values diversity, flexibility, and purpose-driven work. Our...
-
Product Specialist
Vor 2 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.Our MissionWe enable our customers to bring out their best by providing innovative solutions that drive business success. Our team is dedicated to creating a workplace that...
-
Product Specialist
vor 23 Stunden
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.Our MissionWe enable our customers to bring out their best by providing innovative solutions that drive business success. Our team is dedicated to creating a workplace that...
-
Become a Professional Customer Success Manager
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.Key...
-
Become a Professional Customer Success Manager
vor 22 Stunden
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleThe Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.Key...
-
Senior Customer Information Security Specialist
Vor 7 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Information Security Specialist to join our team at SAP. As a key member of our Customer Information Security Advisory Team, you will play a crucial role in supporting our Customer Success colleagues and providing expert advice on security compliance related topics to close customer deals...
-
Senior Customer Information Security Specialist
Vor 6 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Information Security Specialist to join our team at SAP. As a key member of our Customer Information Security Advisory Team, you will play a crucial role in supporting our Customer Success colleagues and providing expert advice on security compliance related topics to close customer deals...
-
Senior Customer Information Security Specialist
Vor 3 Tagen
Walldorf, Baden-Württemberg, Deutschland SAP VollzeitAbout the Role:We are seeking a highly skilled Senior Customer Information Security Specialist to join our team at SAP. As a key member of our Customer Information Security Advisory Team, you will play a crucial role in supporting our Customer Success colleagues and providing expert advice on security compliance related topics to close customer deals...
