Become a Professional Customer Success Manager
Vor 7 Tagen
About the Role
The Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.
Key Responsibilities
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
About the SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
What We Offer
- A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- A chance to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services.
- A great salary and benefits package.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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