German Customer Service Representative

vor 1 Woche


Dresden, Sachsen, Deutschland Patrique Mercier Recruitment Vollzeit
Job Description

Patrique Mercier Recruitment is seeking a skilled German Customer Advisor to join their team in a home office setting in Greece. As a key member of the customer service team, you will be responsible for providing exceptional support to German-speaking clients through various non-call channels.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service to German-speaking clients, ensuring their satisfaction and exceeding their expectations.
  • Product Information: Assist customers with inquiries, product information, and after-sales support, maintaining up-to-date knowledge of products, promotions, and company policies.
  • Order Processing: Process orders, returns, and exchanges accurately and efficiently, ensuring seamless customer experiences.
  • Problem-Solving: Handle customer complaints and resolve issues through effective problem-solving and resolution, collaborating with internal teams as needed.
Requirements:
  • Language Skills: Fluency in German and English, both written and spoken.
  • Customer Service Experience: Prior experience in customer service or a related field.
  • Communication Skills: Strong written communication skills and excellent problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using computer systems and customer service software.
  • Personal Qualities: Detail-oriented, committed to providing exceptional customer service, and able to work effectively in a remote team.
Benefits:
  • Private Health Insurance: Comprehensive health insurance coverage.
  • Training & Development: Opportunities for professional growth and development.
  • Performance Bonus: Competitive performance-based bonuses.
  • Relocation Package: Fully paid relocation package, including flight, transfer, and hotel expenses.


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