Automotive Customer Support Representative

vor 1 Woche

Mülheim, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Volkswagen Service Specialist at Gottfried Schultz. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and supporting our sales team in achieving their goals.

Key Responsibilities:

  • Provide top-notch customer service to our valued clients, addressing their queries and concerns in a professional and courteous manner.
  • Coordinate and schedule appointments for consultation meetings, ensuring timely and efficient service delivery.
  • Prepare and present service quotes to customers, providing detailed explanations of the services offered and associated costs.
  • Offer expert advice on Volkswagen's product range and financial services, helping customers make informed decisions.
  • Manage and coordinate the replacement and loaner vehicle process, ensuring minimal disruption to our customers' daily lives.
  • Support our sales team in achieving their targets, providing valuable insights and recommendations to enhance customer satisfaction.

Requirements:

  • Completed technical or commercial education, with a strong foundation in automotive knowledge.
  • Previous experience in a similar role is highly desirable, but not essential.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • A professional and approachable demeanor, with a keen eye for detail and a commitment to delivering exceptional results.
  • Proficiency in using computer systems and software, with a strong understanding of data management and analysis.
  • A valid driver's license, with a clean driving record.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive onboarding program, ensuring a smooth transition into your new role.
  • A secure and stable work environment, with a focus on employee well-being and satisfaction.
  • Access to ongoing training and development opportunities, helping you stay up-to-date with the latest industry trends and best practices.
  • A competitive salary and benefits package, reflecting your value to our organization.
  • A modern and well-equipped workspace, with flexible working arrangements to suit your needs.
  • A collaborative and motivated team environment, with a strong sense of camaraderie and shared purpose.

About Us:

Gottfried Schultz is a leading provider of automotive services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. We are proud to offer a comprehensive range of services, from routine maintenance to complex repairs, all carried out by our team of highly skilled and trained technicians.

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