Customer Service Representative

vor 1 Woche

Mülheim, Nordrhein-Westfalen, Deutschland Cho Time Vollzeit

About Cho Time GmbH

Cho Time GmbH is a family-oriented company founded in 2007 by Mr. Cho. We have experienced significant growth since then and have become a benchmark leader in the telecommunications industry with over 1000 employees at our locations in Mönchengladbach, Mülheim, Duisburg, and Greece.

We live by our motto #GemeinsamStark and create a unique work environment with humor and fun. We are committed to growing and developing our team, and we are looking for like-minded individuals to join us.

Your Responsibilities:

  • Provide excellent customer service through inbound telephone calls
  • Work in a 2-shift model with a weekly rotation (8:00-12:15, 17:45-22:00)
  • Participate in a 2-week training program in full-time mode (Monday to Friday, 10:00-19:00)
  • Offer expert advice on our mobile and DSL products and services
  • Process customer orders and contracts
  • Provide general customer support
  • Maintain customer and contract data

What You Bring:

  • A positive attitude and enthusiasm for working with people
  • Good computer skills, particularly in MS Office
  • Quick learning ability and willingness to learn
  • Excellent German language skills in writing and speaking
  • Previous experience in the call center industry is a plus, but not required

What We Offer:

  • A dynamic and challenging role as a customer service representative in a unique team
  • A fun and enjoyable work environment
  • A FitX membership
  • A comprehensive bonus program, including a 150€ attendance bonus
  • A referral bonus for recruiting new team members
  • Regular team events throughout the year

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