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Customer Service Representative
vor 2 Monaten
About CSC Global
CSC Global is a leading provider of global business solutions, offering a range of services to clients worldwide. Our team of experts is dedicated to delivering exceptional customer service and support to our clients, helping them to achieve their business goals.
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients, handling their inquiries, and resolving any issues that may arise.
Key Responsibilities
- Client Relationship Management
- Build and maintain strong relationships with our clients, providing exceptional customer service and support.
- Respond to client inquiries in a timely and professional manner.
- Service Support
- Provide support for accounts, handling service issues, invoicing questions, and research for individual client requests.
- Domain Management
- Manage a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands.
- Order Fulfillment
- Take and fulfill orders, partnering with our clients to become their trusted advisor.
- Revenue Growth
- Identify new revenue opportunities and enhancements to product offerings.
- Team Collaboration
- Cooperate with Service Support teams to complete internal and external customer orders.
- Product Development
- Assist Product Managers with brand launches, problem-solving, product development, and troubleshooting.
- Industry Knowledge
- Understand and communicate industry changes and new product offerings to clients.
- Research and Analysis
- Conduct research and analysis of customer data.
- Demonstrations
- Conduct online demonstrations for clients and sales staff.
Requirements
- Language Skills
- Fluency in English and German is required. Any additional language is a plus.
- Experience
- Experience in a similar customer service-oriented role is advantageous.
- Communication Skills
- Outstanding written and verbal communication skills.
- Technical Skills
- Strong Microsoft Office skills, including MS Excel, Word, and Outlook.
- Organizational Skills
- Ability to work independently as well as on a team.
- Attention to Detail
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment.
- Results-Oriented
- Previous experience in producing quality results with high attention to detail.
- Interpersonal Skills
- Ability to be direct, open, and honest when dealing with customers and co-workers.
About CSC Global
CSC Global is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006. We offer challenging work and career opportunities, with most positions filled through internal moves and employee referrals. Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance. We offer a competitive and comprehensive benefits package as part of your Total Rewards, including annual leave, tuition reimbursement, employee referral bonuses, and more.
