Client Relations Officer in Complaint Handling
vor 1 Monat
Bankpower GmbH is a prominent service provider affiliated with a major German universal bank, specializing in a variety of back-office operations. Our commitment to diversity, sustainability, and employee well-being is at the core of our business philosophy.
What We Provide:- Accessible workplace with excellent public transport links
- Flexible working arrangements, including options for remote work
- On-site dining facilities and nearby food options
- Exclusive employee discounts with various partner organizations
- Dedicated support from our team at Bankpower
- Anticipated gross monthly salary: €
- Managing, reviewing, and addressing customer complaints and claims
- Investigating customer inquiries thoroughly
- Issuing refunds for mistakes with empathy
- Engaging with customers, non-customers, and internal departments through phone and written communication
- Completed vocational training in a commercial field
- Proven experience in administrative roles
- Exceptional proficiency in German, both spoken and written
- Strong skills in MS Office applications
- Excellent communication and negotiation abilities
- Organized and self-sufficient work style
- Quick learner with a collaborative spirit
If this position resonates with your career aspirations, we encourage you to submit your detailed application, including your salary expectations and availability. We value your privacy and will handle your application with the utmost confidentiality. Our commitment to diversity and equal opportunity ensures that we welcome applications from individuals with disabilities. All language used in this job listing is intended to be inclusive and gender-neutral.
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Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH VollzeitPosition: Customer Service Specialist in Complaint ManagementBankpower GmbH is a prominent service provider associated with a major German universal bank, dedicated to offering a variety of back-office solutions. Our focus is on enhancing operational efficiency and ensuring seamless service delivery across our network.What We Provide:Strategically located...
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