Client Relations Officer in Complaint Handling

vor 1 Monat


Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit
Position: Customer Service Representative for Complaint Management

Bankpower GmbH is a prominent service provider affiliated with a major German universal bank, specializing in a variety of back-office operations. Our commitment to diversity, sustainability, and employee well-being is at the core of our business philosophy.

What We Provide:
  • Accessible workplace with excellent public transport links
  • Flexible working arrangements, including options for remote work
  • On-site dining facilities and nearby food options
  • Exclusive employee discounts with various partner organizations
  • Dedicated support from our team at Bankpower
  • Anticipated gross monthly salary: €
Your Key Responsibilities:
  • Managing, reviewing, and addressing customer complaints and claims
  • Investigating customer inquiries thoroughly
  • Issuing refunds for mistakes with empathy
  • Engaging with customers, non-customers, and internal departments through phone and written communication
Your Qualifications:
  • Completed vocational training in a commercial field
  • Proven experience in administrative roles
  • Exceptional proficiency in German, both spoken and written
  • Strong skills in MS Office applications
  • Excellent communication and negotiation abilities
  • Organized and self-sufficient work style
  • Quick learner with a collaborative spirit
Next Steps in Your Career:

If this position resonates with your career aspirations, we encourage you to submit your detailed application, including your salary expectations and availability. We value your privacy and will handle your application with the utmost confidentiality. Our commitment to diversity and equal opportunity ensures that we welcome applications from individuals with disabilities. All language used in this job listing is intended to be inclusive and gender-neutral.



  • Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

    Position: Customer Service Specialist in Complaint ManagementBankpower GmbH is a prominent service provider associated with a major German universal bank, dedicated to offering a variety of back-office solutions. Our focus is on enhancing operational efficiency and ensuring seamless service delivery across our network.What We Provide:Strategically located...


  • Mülheim, Nordrhein-Westfalen, Deutschland Hays – Interne Karriere bei Uns Vollzeit

    Are you seeking a rewarding and secure career opportunity in today's competitive landscape? Look no further! Join us at a company that prioritizes collaboration and inclusivity. Our distinctive culture and commitment to teamwork empower us to achieve outstanding outcomes. At Hays, we connect talented professionals with organizations across Germany. Don't let...


  • Mülheim, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

    Position Overview:We are seeking a dedicated Service Assistant to enhance our customer service operations. The ideal candidate will play a crucial role in ensuring customer satisfaction and streamlining service processes.Key Responsibilities:Provide exceptional support to customers throughout their service experience.Manage appointment scheduling for service...


  • Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Bankpower GmbH. As a key member of our customer service team, you will be responsible for handling customer complaints and inquiries in a professional and timely manner.Key Responsibilities:Respond to customer complaints and inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Bankpower GmbH. As a key member of our customer service team, you will be responsible for handling customer complaints and inquiries in a professional and timely manner.Key Responsibilities:Respond to customer complaints and inquiries via...

  • Audi Service Advisor

    vor 4 Wochen


    Mülheim, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

    Job SummaryWe are seeking a highly skilled Audi Serviceberaterin to join our team at Gottfried Schultz. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide comprehensive advice and support to our service customers, ensuring their needs...


  • Mülheim, Nordrhein-Westfalen, Deutschland Kienbaum Consultants International GmbH Vollzeit

    Position: Commercial Director (m/f/d)Become part of a reputable family-run enterprise in the Ruhr area.Oversee the organization in exploring new market opportunities and streamlining operational workflows.Play a vital role in advancing the digital transformation of all business functions.Assume a significant position in fostering sustainable growth and...


  • Mülheim, Nordrhein-Westfalen, Deutschland TERO GmbH - Mönchengladbach Vollzeit

    Recruiting Coordinator (m/f/d)Your RoleAs a key member of our recruitment team, you will play a vital role in supporting the hiring process.Key ResponsibilitiesAssist with daily operational tasks related to recruitmentPrepare necessary information and documentationEngage in communication with relevant authorities and employment agenciesConduct phone...

  • Logistics Coordinator

    vor 3 Wochen


    Mülheim, Nordrhein-Westfalen, Deutschland LOGISTIC PEOPLE (Deutschland) GmbH Vollzeit

    LOGISTIC PEOPLE (Deutschland) GmbH is seeking a dedicated and experienced Logistics Coordinator to join our team. In this role, you will play a vital part in ensuring the smooth and efficient movement of goods for our global clientele. As a Logistics Coordinator, you will be responsible for coordinating all aspects of transportation, from order analysis and...

  • Logistics Coordinator

    vor 4 Wochen


    Mülheim, Nordrhein-Westfalen, Deutschland LOGISTIC PEOPLE (Deutschland) GmbH Vollzeit

    LOGISTIC PEOPLE (Deutschland) GmbH is seeking a dedicated and experienced Logistics Coordinator to join our team. In this role, you will play a vital part in ensuring the smooth and efficient movement of goods for our global clientele. As a Logistics Coordinator, you will be responsible for coordinating all aspects of transportation, from order analysis and...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Mülheim, Nordrhein-Westfalen, Deutschland MExT Germany Vollzeit

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at MExT Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries via...

  • HR Specialist

    vor 4 Wochen


    Mülheim, Nordrhein-Westfalen, Deutschland THYSSEN SCHACHTBAU GMBH Vollzeit

    About THYSSEN SCHACHTBAU GMBH THYSSEN SCHACHTBAU GMBH is a leading provider of innovative and reliable solutions for the mining industry. We are committed to delivering exceptional service and value to our clients worldwide. Position Overview We are seeking a highly motivated and experienced HR Specialist to join our dynamic team. In this role, you will...


  • Mülheim, Nordrhein-Westfalen, Deutschland Salzgitter Mannesmann International GmbH Vollzeit

    Export Order Coordinator (w/m/d)Key Responsibilities:Overseeing and managing international export ordersDigital order management from initiation to invoice generation and performance analysis using SAPFacilitating logistics, preparing documentation, and managing various payment methods (such as letters of credit and bank guarantees)Addressing customer...


  • Mülheim, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

    Position: Customer Service Representative for Complaint ManagementBankpower GmbH is a prominent service provider, specializing in back-office solutions for a major German universal bank. Our operations play a crucial role in ensuring the efficiency of various banking services. We are committed to fostering an inclusive workplace, emphasizing sustainability...


  • Mülheim, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at CHO-TIME GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls, emails, and other communication channels.Key Responsibilities:Respond to customer...