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Client Relations Coordinator
vor 3 Monaten
Position Overview:
We are seeking a dedicated Service Assistant to enhance our customer service operations. The ideal candidate will play a crucial role in ensuring customer satisfaction and streamlining service processes.
Key Responsibilities:
- Provide exceptional support to customers throughout their service experience.
- Manage appointment scheduling for service consultations efficiently.
- Prepare orders and documentation for service advisors.
- Communicate pricing details for various workshop services and assist with invoice clarifications.
- Coordinate the allocation of replacement and loan vehicles.
- Support sales colleagues with relevant information and assistance.
- Offer insights into Volkswagen products and financial services.
Qualifications:
- Completed training in a technical or commercial field.
- Previous work experience in a similar role is advantageous.
- Strong focus on customer satisfaction and service excellence.
- Professional demeanor and appearance.
- Ability to work flexibly according to business needs.
- Excellent communication and interpersonal skills.
- Proficient in PC usage and software applications.
- Demonstrated ability to work independently, reliably, and with attention to detail.
- Valid Class B driver's license.
What We Offer:
- A recognized and award-winning workplace culture.
- Comprehensive onboarding and training programs.
- Job security within a dynamic and growing business environment.
- Opportunities for personal and professional development.
- Competitive remuneration and generous annual leave.
- Modern work environment with the possibility of remote work.
- A supportive team of motivated and friendly colleagues.
- Exclusive corporate benefits and attractive leasing options for employees.
