Technical Support Director
Vor 6 Tagen
Job Summary
We are seeking an experienced Technical Support Manager to join our client, an international automotive lubricants company based in Germany. As a key member of the team, you will be responsible for providing field-based technical support and advice to customers, as well as supporting other functions such as Sales and Marketing.
Key Responsibilities
- Provide first-class level technical support to Sales force, distributors, customers, OEMs, and GAs.
- Develop and implement Customer Benefit Solutions based on your knowledge and experience.
- Support Plant Audits, Field Trials, OEM management, and complex technical issues.
- Assist with Quality Complaints and relevant customer events such as product launches and customer days.
- Communicate effectively with customers, using a solution benefit approach rather than product features.
Requirements
- Fluency in English and XXX.
- A stimulating international working environment with challenges and career development opportunities.
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