Technical Support Specialist

Vor 4 Tagen

Deutschland Anávo | Renewable Energy Recruitment Vollzeit

About Anávo | Renewable Energy Recruitment

We are a leading recruitment agency specializing in renewable energy jobs. Our client is a pioneering company in the field of module-power electronics, offering advanced solar micro-inverter technology for residential and commercial systems.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our client's team in Europe. The successful candidate will be based in Germany and will be responsible for providing technical support to solar installers, ensuring total customer satisfaction and maximizing the performance of our client's products.

Key Responsibilities

  • Technical Support
    • Respond to technical and installation problems of solar installers in a timely and efficient manner.
    • Assess, analyze, advise, and resolve technical issues observed on our client's products.
  • Training and Development
    • Train distributors and installers of solar systems on our client's products and systems.
    • Develop and deliver training materials for our installers.
  • Monitoring and Quality Control
    • Monitor existing installations via our client's online monitoring portal and identify installation issues.
    • Track technical issues via CRM.

Secondary Responsibilities

  • Documentation and Content Creation
    • Produce and/or translate technical documentation for our client.
    • Produce and/or translate materials for the training of our installers.

Requirements

  • Language
    • German and English native or fluent.
  • Education
    • Technical/engineering education in photovoltaic or electric solar.
  • Experience
    • Experience working in customer service/technical support is essential.
    • Experience in CRM (Salesforce Service Cloud, Odoo, or equivalent) is an asset.
  • Skills
    • Good knowledge in the use of computer and web tools.
    • Knowledge of the solar industry or high-tech products is highly appreciated.

What We Offer

  • Fixed based salary between 35-40k EUR.
  • 100% Remote opportunity.
  • Teamwork culture in a global renewable energy company, with people working in different locations around the world.

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