Technical Support Manager

Vor 6 Tagen

Deutschland Witan Search Vollzeit

Our Client Overview

Our client is a leading international automotive lubricants company seeking an experienced Technical Support Manager to join their team in Germany. With ambitious growth plans, they are looking for talented individuals who can make a significant impact in the industry and communities they serve.

The Role

The Technical Support Manager will provide field-based technical support and advice to customers, including automotive, industrial, and OEMs. This role will also involve supporting other functions, such as sales and marketing, with technical-related issues.

Key Responsibilities

  • Provide first-class technical support to sales teams, distributors, customers, and OEMs.
  • Utilize commercial awareness to identify opportunities for business growth and development.
  • Own and manage technical account plans (P5).
  • Develop and maintain technical networks within customer organizations.
  • Have in-depth knowledge of products and services, as well as their applications.
  • Recommend products and services that substitute competitor offerings, and select the best products and services for customer applications.
  • Provide customer benefit solutions based on own knowledge and experience.
  • Plan and deliver customer training and presentations.
  • Support plant audits, field trials, and OEM management.
  • Address complex technical issues and quality complaints.
  • Support customer events, such as product launches and customer days.
  • Provide market feedback to R&T through the Product Technology Manager.
  • Share sales-relevant information on potential sales opportunities.
  • Be involved in quality issues, mainly customer quality complaints.
  • Know when and how to escalate complex technical issues beyond own competence and skills.
  • Act and behave in line with company values and procedures, adhering to local regulations and QHSE rules.

Key Challenges

  • Properly manage customer and OEM relationships based on understanding customer type and background.
  • Communicate effectively with customers, using a solution benefit approach rather than product features.
  • Balance technical solutions with commercial aspects.
  • Prioritize and plan tasks effectively, aligning with sales priorities.
  • Understand customer needs through relevant tools.
  • Recognize own capabilities and limitations in handling complex queries and making proper escalation.

Key Skills

  • 1+ years of experience in lubricants or a related field (3+ years for L2).
  • Customer-facing experience is beneficial.
  • Language skills: XXX, English. Other languages are beneficial.
  • Superior communication skills (written and verbal), good presentation skills.
  • Deep product and application knowledge, good commercial awareness.

Offer

A stimulating international working environment with challenges and career development opportunities.

The client will offer a motivational salary package to the successful candidate for this recruitment process.

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