Technical Support Specialist

Vor 5 Tagen

Deutschland Solera Holdings, LLC. Vollzeit

Job Summary:

Solera Holdings, LLC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and customer service to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for Solera software and related systems.
  • Work closely with Product Development and Global IT to diagnose problems and deliver solutions to our customers.
  • Accurately record all customer contact and outcomes within designated software.
  • Take responsibility for all duties relating to compliance procedures, especially data security.
  • Collaborate with senior technical experts to resolve complex technical issues.

Requirements:

  • Experience working in a technical or software support capacity.
  • Experience with CRM and telephony systems (preferably Salesforce Service Cloud and Genesys).
  • Fluent language skills in German and a high level of English.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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