Service Delivery Manager

Vor 2 Tagen

Berlin, Berlin, Deutschland KNIME AG Vollzeit
{"h3": "About the Role"}

As a Service Delivery Manager at KNIME AG, you will be responsible for overseeing client relationships and managing the estimation, delivery, and control of multiple engagements. Your primary goal will be to ensure efficient execution of tasks, manage project budgets, margins, scopes, and schedules, and mitigate risks. You will collaborate with customer care and engineering on infrastructure implementation, refine products based on customer feedback, and continuously improve processes.

{"h3": "Key Responsibilities"}
  • Coordinate service delivery teams to ensure efficient execution of tasks
  • Manage project budgets, margins, scopes, and schedules
  • Mitigate risks and ensure timely delivery of projects
  • Collaborate with customer care and engineering on infrastructure implementation
  • Refine products based on customer feedback and continuously improve processes
{"h3": "Requirements"}

To be successful in this role, you will need to have a strong background in modern project management methodologies and software engineering processes. You should have coordinated project teams or cross-functional projects for 2-5 years and have a proven track record of identifying, managing, and mitigating project risks. Your technical leadership skills should be evident in your ability to facilitate discussions on infrastructure sizing, positioning, and architectural implementation with engineering and data science leads.

{"h3": "Nice to Have"}

A certification in Project Management/Scrum, such as CAPM or PMP, and a strong technical background in Computer Science, Data Science, or related STEM fields would be a plus. Additionally, experience in the SaaS industry and fluency in written and spoken English are highly desirable.

{"h3": "About KNIME AG"}

KNIME AG is a fast-growing international Enterprise Software company that builds innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market.

{"h3": "What We Offer"}

As a Service Delivery Manager at KNIME AG, you will have the opportunity to work with industry leaders in their field and gain experience working with Fortune 500 enterprise customers. You will also have the chance to collaborate with a talented team of professionals and contribute to the growth and success of the company.

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