Service Delivery Manager

vor 11 Stunden

Berlin, Berlin, Deutschland Medbelle Vollzeit
{"h1": "Service Delivery Manager at Medbelle", "p": "We are seeking a highly skilled Service Delivery Manager to join our team at Medbelle. As a Service Delivery Manager, you will play a critical role in ensuring the smooth delivery of our services to patients and healthcare professionals. Your primary responsibility will be to manage the patient journey from initial contact to discharge, ensuring that every interaction is professional, efficient, and of the highest quality.

Key Responsibilities:

* Manage the patient journey, ensuring seamless communication and coordination between patients, healthcare professionals, and our team
* Develop and maintain strong relationships with our partner surgeons, hospitals, and other stakeholders
* Collaborate with our Patient Care, Complaints Resolution, Partnerships, and Product teams to ensure a best-in-class patient experience
* Continuously improve our internal and external processes to ensure clear communication, efficient workflows, and strong team cohesion
* Achieve individual monthly KPI and productivity targets

Requirements:

* Native-level English language skills
* At least two years of experience in Operations, Logistics, Executive Assistance, Customer Service, or Secretarial Services
* Impeccable time management, prioritization, and organizational skills
* Ability to balance working efficiency with attention to detail
* Proactive problem-solving skills, with a focus on finding root causes and developing new best practices
* Self-motivated individual who excels in a team environment

What We Offer:

* Nilo mental health support subscription
* Urban Sports Club membership
* Learning-and-development budget
* Corporate discounts and subscriptions
* Team events and team brunches, lunches, and more
* Hybrid-remote working setup with flexibility within the working week
* Allowance to work fully remotely for three months per year

If you are a motivated and experienced professional looking for a challenging role in a dynamic and growing company, we encourage you to apply. Please submit your application materials, and we will review them to gauge if they meet our requirements.

We look forward to hearing from you"}

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