Service Delivery Manager
Vor 6 Tagen
We are seeking a skilled Service Delivery Manager to oversee and manage the delivery of high-quality services to our clients. The ideal candidate will have a deep understanding of service management in various sectors, excellent communication skills, and the ability to lead a team to ensure service levels are met or exceeded.
Key Responsibilities:- Oversee day-to-day operations of service delivery, ensuring services are delivered on time, within scope, and according to agreed-upon service levels.
- Monitor and report on service performance, identifying areas for improvement and implementing necessary changes.
- Identify areas for service improvement and work with teams to implement enhancements.
- Coordinate with internal teams to ensure resources are aligned with service delivery requirements.
- Implement and manage ITIL-based service management practices, ensuring compliance with industry standards.
- Manage IT projects related to service delivery, ensuring they are delivered on time, within scope, and within budget.
- Ensure services are delivered within agreed budgets, and identify opportunities for cost optimization.
- Successfully completed degree in business information technology or a comparable degree program with an IT background or relevant trainings.
- Minimum 3 years of experience as Service Delivery Manager or similar position.
- Proven experience in managing medium-scale services and projects.
- Experience working with ITIL or other service management frameworks.
- Strong understanding of IT issues and terminology.
- Highly desired: previous experience in healthcare services.
- Strong problem-solving and decision-making abilities.
- Excellent communications skills.
- German and English language minimum C1.
At Get Your Tech Talent, we connect IT professionals with businesses looking to grow their tech teams. This role offers a unique opportunity to work with a diverse range of projects and clients, and to develop your skills in service management and IT service delivery.
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