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Service Delivery Manager

vor 2 Monaten

Berlin, Berlin, Deutschland KNIME AG Vollzeit
{"h3": "About the Role", "p": "As a Service Delivery Manager at KNIME AG, you will be responsible for overseeing client relationships and managing the estimation, delivery, and control of multiple engagements. Your primary goal will be to ensure efficient execution of tasks, manage project budgets, margins, scopes, and schedules, and mitigate risks. You will collaborate with customer care and engineering on infrastructure implementation, refine products based on customer feedback, and continuously improve processes. Your role requires excellent communication, risk management, and technical leadership skills, with a preference for candidates with certifications in Project Management/Scrum and a strong background in Computer Science or Data Science.

In this role, you will have the opportunity to work with industry leaders in their field, as KNIME is used by many Fortune 500 enterprise customers, across 50 countries.

Key Responsibilities:

* Manage client relationships and ensure timely delivery of projects
* Coordinate service delivery teams and ensure efficient execution of tasks
* Manage project budgets, margins, scopes, and schedules
* Collaborate with customer care and engineering on infrastructure implementation
* Refine products based on customer feedback and continuously improve processes
* Ensure alignment with initial parameters and manage project risks
* Collaborate with internal stakeholders to assess customer feedback and refine products
* Communicate effectively with partners, internal team members, consultants, third-party sellers, and customers
* Hold certifications in Project Management/Scrum, such as CAPM or PMP, and possess a strong technical background in Computer Science, Data Science, or related STEM fields
* Possess a strong understanding of product lifecycle management and infrastructure sizing, positioning, and architectural implementation
* Fluently communicate in written and spoken English

Requirements:

* 2-5 years of experience in service delivery management or a related field
* Strong background in modern project management methodologies and software engineering processes
* Excellent communication, risk management, and technical leadership skills
* Certifications in Project Management/Scrum, such as CAPM or PMP
* Strong technical background in Computer Science, Data Science, or related STEM fields
* Experience in the SaaS industry
* Fluency in written and spoken English

What We Offer:

* Opportunity to work with industry leaders in their field
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Competitive salary and benefits package
* Flexible working hours and remote work options

If you are a motivated and experienced service delivery manager looking for a new challenge, please submit your application.

We look forward to hearing from you"}