Customer Engagement Manager
vor 4 Wochen
At 1KOMMA5°, we are pioneering Europe's foremost **Energy Software Platform** known as "Heartbeat", which creates a virtual power plant linking customers' photovoltaic systems, energy storage solutions, heat pumps, and charging stations to significantly enhance the profitability of interconnected customer setups.
We believe that strong customer relationships are essential for professional growth within our organization. Our **Inside Sales Graduate Program** presents a distinctive opportunity to cultivate customer-centric and entrepreneurial thinking, establishing a solid foundation for future roles across various departments. Many of our executives, including the CRO Sascha, CPO Jannik, and Global Product Director Julien, began their careers in the Inside Sales team and now successfully implement and strategically embody this vision across Sales, Product, and Tech sectors at 1KOMMA5°.
If you possess the drive and skills to engage actively, we invite you to become part of our global mission at 1KOMMA5°.
Your Role- Manage initial **telephone interactions** and conduct **prequalification** of customer inquiries nationwide, ensuring an ideal **handover to our regional experts**.
- Become proficient in the **targeted communication** and persuasion of our 1K5° Mission, our "Heartbeat", and "Dynamic Pulse".
- Collaborate closely with colleagues from the **regional sales team** to jointly support ongoing sales initiatives and market trends.
- Facilitate a **swift and seamless order acceptance** process between customers and experts, ensuring comprehensive transfer of all customer data in our central **CRM system**.
- Utilize the centralized database and communication tools to monitor customer interactions, update information, and generate **insightful reports** of your customer engagements.
- **Invest** in continuous training and development programs, ensuring a **sustainable and rapid learning curve** in your sales capabilities and in-depth product knowledge.
- Contribute your ideas and insights towards the ongoing enhancement of sales processes and handover points, shaping your **personal career trajectory** at 1KOMMA5°.
- You are **highly driven** and embarking on your sales career in our sector, with a clear enthusiasm for Clean-Tech and CO2-neutral living.
- With **exceptional communication abilities** and a customer-focused mindset, you can provide a **clear and tailored solution** to any challenge or inquiry.
- Your **results-oriented approach** aligns with a **passion for achieving and surpassing objectives**.
- You demonstrate **adaptability and a strong eagerness to learn**, ready to keep pace with 1KOMMA5° in this exceptionally dynamic field.
- Your **collaborative spirit** is rooted in experience or your understanding of **entrepreneurial success**, as our Talent Management is dedicated to you and shared achievements.
- Your career initiation at the leading Clean-Tech firm in Europe.
- Your prospects for further advancement within the sales, product, or CRM teams at 1KOMMA5°.
- Your steep learning curve and profound understanding of the Clean-Tech landscape.
- Performance-based rewards and a transparent culture where **recognition** is highly esteemed throughout the organization.
- A vibrant and inclusive work environment that values **diversity, innovation, and sustainability**.
- And of course, all the essentials for your modern workplace.
At 1KOMMA5°, we are constructing Europe's leading Energy Software Platform "Heartbeat" and developing a virtual power plant that connects customers' photovoltaic systems, energy storage, heat pumps, and charging stations to significantly enhance the profitability of interconnected customer setups. We also provide customers with a "One-Stop-Shop" for the acquisition and installation of tailored and intelligent energy system solutions, enabling every household to efficiently and professionally live, heat, and move in a climate-neutral manner. Additionally, our Technology division is focused on enhancing and expanding the Heartbeat software to connect customers globally with the electricity market and offer the **most affordable and cleanest electricity rates**.
If you are prepared to join the energy revolution with us, we welcome your interest in becoming part of our mission.
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