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Customer Engagement Specialist
vor 3 Wochen
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Customer Engagement Associate
vor 3 Monaten
Sasol Germany GmbH is a leading integrated chemicals and energy company with a rich legacy of over 70 years. Our dedicated workforce leverages expertise and advanced technologies to safely and sustainably source, manufacture, and market chemical and energy products globally. Joining Sasol means becoming part of an organization that prioritizes its people. We are committed to investing in our employees at every stage of their careers, offering development opportunities that foster growth in a culture that values diversity and inclusion.
Key Responsibilities:
- Accurately process and execute customer sales orders in a timely manner.
- Provide initial support for customer inquiries and resolve issues promptly.
- Enhance the overall customer experience through exceptional service.
- Collaborate with various internal teams (M&S, Supply Chain, P&O, QM, and Finance) to deliver on Sasol's value proposition and achieve excellence in customer service.
Accountabilities:
- Receive, record, and execute sales orders, including Debit/Credit, rebates, commissions, and sample orders in SAP, ensuring compliance with Sasol's business processes and governance framework.
- Monitor the status of open orders, verify documentation, identify and resolve issues, and keep customers and relevant internal teams informed of any deviations.
- Communicate proactively with customers regarding the status of their SAP orders (order confirmations, delivery confirmations, and delivery dates).
- Investigate and resolve customer queries within established targets.
- Manage consignment stock processes, including reconciliation and invoicing as necessary.
- Issue pro forma invoices in coordination with M&S when applicable.
- Ensure timely follow-up on payment reminders to customers in collaboration with relevant functions (M&S, Finance, SC) as needed.
- Oversee letters of credit in conjunction with applicable functions.
- Maintain SAP order processes through regular housekeeping.
Qualifications:
- Commercial education is required.
Experience:
- A minimum of 5 years of experience in a similar customer service environment.
- Advanced proficiency in SAP, MS Office, and information systems.
- Experience in customer service or inside sales with a keen attention to detail.
- Strong understanding of chemical operations and products.
- Excellent communication and interpersonal skills with a strong customer focus.
- A collaborative team player with strong intercultural skills, capable of working across diverse cultures and languages.
- Ability to manage stress and work under pressure while handling multiple tasks simultaneously.
- Proficient in both German and English, with additional languages being an advantage.
At Sasol, you will find a supportive team environment with a diverse range of responsibilities that offer a high degree of creative freedom. We prioritize work-life balance through flexible working hours and options for remote work, alongside a full-time commitment of 37.5 hours per week. Our competitive remuneration package is complemented by modern social benefits, including company pension schemes. We are dedicated to your professional development, providing individual training opportunities at various levels and facilitating diverse career paths. As part of our health management initiatives, you will have access to work-life services, personal coaching, and webinars at your convenience.
