Customer Engagement Specialist

Vor 6 Tagen

Hamburg, Hamburg, Deutschland Colgate-Palmolive Company Vollzeit

About the Role

We are seeking a highly experienced Customer Development professional to join our team at Colgate-Palmolive Company. As a key member of our commercial team, you will play a critical role in driving business growth and excellence in our customer engagement and gross-to-net management processes.

Key Responsibilities

  • Co-lead and co-plan the annual commercial process, including Go To Market, Professional Oral Care, and Mass-Market Commercial Meetings
  • Co-lead the Monthly Discipline Process with a strong focus on Consensus
  • Co-lead the definition and implementation of investment priorities in channels, customers, category, and brand priorities
  • Lead the Gross-to-Net Champion team, responsible for T&Cs, structure, investment priorities, folding, monitoring, and working closely with the Marketing Pricing Team
  • Co-lead the planning of the annual negotiation process, including target setting, investment posture, tracking, and overarching negotiation roadmap
  • Develop and maintain SOPs for all processes involving the Sales Team
  • Lead the development and maintenance of the Sales KPI and management reporting system
  • Train and serve as the first point of contact for all business-critical processes involving or led by Customer Development
  • Participate in cross-functional and cross-country projects involving the Sales Team
  • Simplify and standardize processes for Customer Development

Expected Outcomes

  • Stable and seamless processes fully understood and embraced by the organization
  • Excellence in Go To Market, with all materials and data available on time
  • Strategic and structured Gross-to-Net management
  • Elevated KPI management
  • Ensure all tools and reportings are fit for purpose, supporting efficiently all processes and decision-making

Requirements

  • Extensive experience in Customer Development, including customer engagement, GtN management, and complex negotiations with retailers
  • Experience in Marketing and/or Trade Marketing, with proven proficiency in process management and utilizing category, shopping, channel, and customer marketing fundamentals
  • Ability to leverage various forms of data to provide actionable recommendations
  • Strong commercial acumen, with a robust understanding of internal and external financial KPIs
  • Strong training and didactic skills
  • Able to manage the cross-functional matrix organization

Our Commitment to Sustainability

At Colgate-Palmolive Company, we are committed to integrating sustainability into all aspects of our business and creating positive social impact. We aim to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

We believe that achieving our purpose starts with our people, ensuring our workforce represents the people and communities we serve. We strive to create an environment where our people feel they belong, where we can be our authentic selves, feel treated with respect, and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate-Palmolive Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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