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    {"h2": "Job Overview", "p": "At Ruhr Plasma, we are seeking a highly skilled Plasma Center Manager to lead our plasma collection center. As a key member of our team, you will be responsible for developing and implementing strategies to maximize productivity and efficiency.", "ul": [{"li": "Develop and implement center-wide objectives to drive day-to-day...


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    {"h2": "Job Overview", "p": "At Ruhr Plasma, we are seeking a highly skilled Plasma Center Manager to lead our plasma collection center. As a key member of our team, you will be responsible for developing and implementing strategies to maximize productivity and efficiency.", "ul": [{"li": "Develop and implement center-wide objectives to drive day-to-day...


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Plasma Collection Center Supervisor

vor 3 Monaten


Bochum, Nordrhein-Westfalen, Deutschland Ruhr Plasma Vollzeit
Overview

Position Summary

The Plasma Center Manager is responsible for overseeing the daily operations of the plasma collection facility, ensuring efficiency and compliance with industry standards.

Key Responsibilities

● Establish operational goals for the center's daily functions.

● Implement effective resource management strategies to enhance productivity.

● Supervise plasma collection processes and ensure accurate documentation.

● Analyze center performance metrics, including sales trends and operational costs.

● Manage budgeting responsibilities and monitor financial expenditures.

● Recruit, train, and mentor staff to uphold exceptional customer service standards.

● Assess employee performance using key performance indicators.

● Generate reports for management review.

● Oversee the center's daily operations, including equipment procurement and strategic planning.

● Conduct needs assessments and performance evaluations.

● Set and achieve performance benchmarks for operational efficiency and quality.

● Ensure all communications and data are accurately maintained.

● Provide clients with information regarding available products and services.

● Collaborate with team leaders and external partners to resolve operational issues.

● Stay informed about industry advancements and participate in professional networks.

● Coordinate recruitment efforts and draft job postings.

● Evaluate staff performance, identify training needs, and organize training sessions.

● Address complex customer inquiries and complaints.

● Organize staff schedules to meet operational demands.

● Inspire and retain staff through effective coaching and motivation.

● Manage incentive programs and employee recognition initiatives.

● Analyze financial data against budget forecasts on a regular basis.

Qualifications

Essential Requirements

● Proven track record as a plasma center manager or in a similar role.

● Strong background in customer service.

● Familiarity with performance evaluation and customer service metrics.

● Comprehensive understanding of financial reporting and budgeting.

● Experience in financial analysis, including cost-effectiveness assessments.

● Excellent communication and interpersonal skills.

● Strong organizational and leadership capabilities with a knack for problem-solving.

● Ability to remain composed under pressure and manage multiple tasks effectively.

● Knowledge of management principles and familiarity with company policies.

● Proficiency in both English and German, both written and spoken.

● Competent in Microsoft Office Suite (Excel, Word, Outlook).

● Preference for male candidates.