Aktuelle Jobs im Zusammenhang mit Plasma Center Operations Manager - Bochum, Nordrhein-Westfalen - Ruhr Plasma

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Plasma Center Operations Manager

vor 2 Monaten


Bochum, Nordrhein-Westfalen, Deutschland Ruhr Plasma Vollzeit
{"h2": "Job Overview
", "p": "At Ruhr Plasma, we are seeking a highly skilled Plasma Center Manager to lead our plasma collection center. As a key member of our team, you will be responsible for developing and implementing strategies to maximize productivity and efficiency.
", "ul": [{"li": "Develop and implement center-wide objectives to drive day-to-day activities"}, {"li": "Conduct effective resource planning to optimize resource utilization"}, {"li": "Supervise plasma collection duties and ensure proper documentation"}, {"li": "Collect and analyze center statistics to inform business decisions"}, {"li": "Assume responsibility for budgeting and tracking expenses"}, {"li": "Hire, coach, and train personnel to maintain high customer service standards"}, {"li": "Evaluate performance using key metrics"}, {"li": "Prepare reports for local office"}, {"li": "Manage daily center operations, including sourcing equipment and applying center strategies"}, {"li": "Undertake needs assessments, performance reviews, and cost/benefit analyses"}, {"li": "Set and meet performance targets for efficiency, sales, and quality"}, {"li": "Ensure all relevant communications and data are updated and recorded"}, {"li": "Advise clients on products and services available"}, {"li": "Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues"}, {"li": "Maintain up-to-date knowledge of industry developments and involvement in networks"}, {"li": "Coordinate staff recruitment and write job adverts"}, {"li": "Review staff performance, identify training needs, and plan training sessions"}, {"li": "Handle complex customer complaints or inquiries"}, {"li": "Organize shift patterns and staff required to meet demand"}, {"li": "Coach, motivate, and retain staff"}, {"li": "Coordinate bonus, reward, and incentive schemes"}, {"li": "Forecast and analyze data against budget figures on a weekly and/or monthly basis"}], "h2": "Requirements
", "p": "To be successful in this role, you will need:
", "ul": [{"li": "Proven experience as a plasma center manager or similar position"}, {"li": "Experience in customer service is required"}, {"li": "Knowledge of performance evaluation and customer service metrics"}, {"li": "Solid understanding of reporting and budgeting procedures"}, {"li": "Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)"}, {"li": "Outstanding communication and interpersonal skills"}, {"li": "Excellent organizational and leadership skills with problem-solving ability"}, {"li": "Positive and patient"}, {"li": "Ability to multitask and remain calm under pressure"}, {"li": "Knowledge of management principles and familiarity with company products, services, and policies"}, {"li": "Fluent in both English and German (reading and writing)"}, {"li": "Proficient in Microsoft Office (Excel, Word, and Outlook)"}, {"li": "Male preferred"}]}