Plasma Center Operations Manager
vor 2 Monaten
We are seeking a highly skilled and experienced Plasma Center Manager to join our team at Ruhr Plasma. The successful candidate will be responsible for overseeing the day-to-day operations of our plasma collection center, ensuring that all activities are conducted in a safe and efficient manner.
Key ResponsibilitiesThe Plasma Center Manager will be responsible for:
- Developing and implementing strategies to maximize productivity and efficiency
- Supervising plasma collection duties and ensuring proper documentation
- Collecting and analyzing center statistics, including sales and operating costs
- Assuming responsibility for budgeting and tracking expenses
- Hiring, coaching, and training personnel to maintain high customer service standards
- Evaluating performance using key metrics
- Preparing reports for local office
- Managing the daily running of the center, including sourcing equipment and applying center strategies and operations
- Undertaking needs assessments, performance reviews, and cost/benefit analyses
- Setting and meeting performance targets for efficiency, sales, and quality
- Ensuring all relevant communications and data are updated and recorded
- Advising clients on products and services available
- Liaising with supervisors, team leaders, operatives, and third parties to gather information and resolve issues
- Maintaining up-to-date knowledge of industry developments and involvement in networks
- Coordinating staff recruitment and writing job adverts
- Reviewing the performance of staff, identifying training needs, and planning training sessions
- Handling complex customer complaints or inquiries
- Organizing shift patterns and the number of staff required to meet demand
- Coaching, motivating, and retaining staff
- Coordinating bonus, reward, and incentive schemes
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis
The successful candidate will possess:
- Proven experience as a plasma center manager or similar position
- Experience in customer service
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with problem-solving ability
- Positive and patient attitude
- Ability to multitask and remain calm under pressure
- Knowledge of management principles and familiarity with company products, services, and policies
- Fluency in both English and German (reading and writing)
- Proficiency in Microsoft Office (Excel, Word, and Outlook)
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