Plasma Center Manager

Job
Description

● Develop objectives for the
center’s day-to-day activities.

● Conduct effective resource
planning to maximize the productivity of resources (people, technology, etc.).

● Supervision of Plasma Collection
duties and proper documentation.

● Collect and analyze the center
statistics (trend of sales, operating costs, etc.).

● Assume responsibility for
budgeting and tracking expenses.

● Hire, coach, and provide training
to personnel to maintain high customer service standards.

● Evaluate performance with key
metrics

● Prepare reports for local office

● Manage the daily running of the
center, including sourcing equipment, effective resource planning, and applying
center strategies and operations.

● Undertake needs assessments,
performance reviews, and cost/benefit analyses.

● Set/meet performance targets for
efficiency, sales, and quality.

● Ensure all relevant
communications and data are updated and recorded.

● Advise clients on products and
services available.

● Liaise with supervisors, team
leaders, operatives, and third parties to gather information and resolve
issues.

● Maintain up-to-date knowledge of
industry developments and involvement in networks.

● Coordinate staff recruitment and
write job adverts.

● Review the performance of staff,
identify training needs and plan training sessions.

● Handle the most complex customer
complaints or inquiries.

● Organize shift patterns and the
number of staff required to meet demand.

● Coach, motivate, and retain
staff.

● Coordinate bonus, reward, and
incentive schemes.

● Forecast and analyze data against
budget figures on a weekly and/or monthly basis.

Requirements

● Proven experience as a plasma
center manager or similar positions.

● Experience in customer service is
required.

● Knowledge of performance
evaluation and customer service metrics.

● Solid understanding of reporting
and budgeting procedures.

● Experience in basic financial
analysis (cost-effectiveness, cost-benefit, etc.).

● Outstanding communication and
interpersonal skills.

● Excellent organizational and
leadership skills with problem-solving ability.

● Positive and patient.

● Ability to multitask and remain
calm under pressure, especially during peak hours or intense situations.

● Knowledge of management
principles and familiarity with company products, services, and policies.

● Fluent in both language of
English and German (reading and writing).

●
Proficient in Microsoft Office (Excel, Word, and Outlook)

● Men is
preferred