Customer Experience Coordinator
vor 4 Wochen
As a pivotal member of our team, you will oversee the digital guest support operations from our headquarters. You will serve as the primary contact for our global Guest Service Agents, who manage guest communications, as well as our internal teams regarding accommodation-related matters. Your role is essential in ensuring a seamless experience for our guests during their stays.
Why Join Homaris?- Engaging and responsible entry into a rapidly growing company
- 30 days of vacation and a tax-free benefit in the form of a digital voucher worth €50 monthly after the probation period
- 50% employee discount for personal use of our nationwide apartments
- Above-average contributions to retirement plans: 20% in the first year, 25% after one year, and 30% after three years
- Reimbursement of the monthly cost for the €49 public transport ticket if desired
- Flexible working hours and hybrid work options for a positive work-life balance
- Provision of a hardware package, including a MacBook Air and, if necessary, a mobile phone
- Access to a mobile canteen from Monday to Friday, with a subsidy of €3.10 for meals consumed in the office
- Free mental health coaching for you and your family through an independent partner to support you with professional, personal, and health challenges
- Annual bonus of €50 and a €30 birthday gift in the form of a digital voucher
- Bicycle leasing through salary conversion, with Homaris covering the monthly service fee and insurance
- Insider benefits in the travel industry, including discounted train tickets and reductions on hotels, rental cars, and event tickets
- Team events such as monthly after-work gatherings, holiday parties, and an annual two-day company retreat
- Assist the Guest Service Team with daily operations related to guest care and apartment management from behind the scenes
- Develop new quality concepts, monitor adherence to communication standards with our guests, and provide ongoing training for the agents
- Act as a representative for the Team Lead in their absence, overseeing the team
- Serve as a point of contact for agents regarding second-level support inquiries
- Support in scheduling for agents and onboarding new team members in Guest Service
- Maintain close communication and coordination with other internal departments and external service providers
- Manage the Property Management System and create new listings for our apartments
- Experience in roles such as reservation agent, call center representative, receptionist, or in a service-oriented industry, ideally with some leadership experience
- A degree or vocational training in tourism, hospitality, or communication is preferred
- A strong service mindset and willingness to be on call at various times, including weekends
- Excellent organizational and coordination skills with a solution-oriented approach
- Strong communication abilities, comfortable interacting with diverse personalities and conveying ideas effectively
- Proficient with software and digital solutions in daily operations
- Fluent in German (C1) and English (C1), both written and spoken
- Solid knowledge of the MS Office suite (especially Outlook, PowerPoint, Excel, Word) and ideally experience with booking platforms and property management systems.
If you find that you do not meet all the criteria outlined in the profile but are still interested in the position, we encourage you to apply. We value diverse backgrounds and experiences.
About UsHomaris represents an innovative approach in the tourism sector: digitized apartment rentals that allow guests to feel at home in a new city. We prioritize comfort and excellent locations for our apartments. Since our successful launch in 2018 at various locations, we have expanded to include over 700 apartments in multiple cities. Our goal is to establish ourselves as a decentralized and digitized apartment chain across Europe, and we are looking for enthusiastic team members to help us achieve this vision.
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