Technical Support Expert
vor 4 Wochen
Company Overview: Rochus Mummert digital GmbH is a dynamic player in the healthcare technology sector, dedicated to enhancing emergency response and firefighting through cutting-edge software and hardware solutions.
Position: IT Support Specialist
Key Responsibilities:- Address and resolve all first and second level support inquiries from clients using Jira Service Management.
- Facilitate the escalation of third level support issues to development teams as necessary.
- Ensure thorough follow-up on customer queries to maintain high satisfaction levels.
- Conduct testing of hardware and software solutions provided by the company.
- Completed education or equivalent qualifications in computer science, business informatics, or a related discipline.
- Several years of experience in technical support for software applications or as an application specialist working closely with clients.
- Familiarity with network infrastructure; knowledge of healthcare IT interfaces is advantageous.
- Proficiency in Linux environments and experience with Bash Shell scripting.
- Fluent in German with strong communication skills.
- Make a significant impact on emergency care and firefighting initiatives.
- Work with advanced technology in a vibrant city environment.
- Enjoy flexible working hours with remote work options.
- Access to ongoing training and professional development opportunities.
- Secure employment in a resilient market.
This role offers meaningful work in a supportive and competent team. We look forward to your application.
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