Customer Care Representative for Municipalities

vor 4 Wochen


Berlin, Berlin, Deutschland prokommunal GmbH Vollzeit
Be a Catalyst for Change - Actively Contribute and Shape the Future

Prokommunal GmbH, a subsidiary of HSH, is a dynamic organization dedicated to providing software solutions tailored for public sector entities. Our mission is to offer extensive assistance and execution of cutting-edge software products aimed at enhancing the digital landscape of German governmental bodies.

Position Title:
Customer Care Representative


Key Responsibilities:
  • Oversee the customer service hotline and deliver first and second level assistance
  • Record client feedback and requirements using ticketing systems
  • Facilitate solutions within the customer support team
  • Support software deployment initiatives alongside clients and partners
  • Aid in organizing and conducting training sessions
Qualifications:
  • Prior experience in customer service is advantageous
  • Familiarity with driver's license or vehicle registration processes is a plus
  • Competence in Windows operating systems and Microsoft Office Suite
  • Excellent teamwork and communication abilities, with a strong analytical approach
  • Proactive problem-solving mindset with an organized work style
Perks:
  • Complimentary beverages
  • Permanent employment contract
  • Additional financial incentives
  • Options for remote work
  • Autonomous work environment within a flat organizational structure
  • Positive workplace culture with regular events and outings
  • High job stability due to a robust market presence
  • Family-oriented management approach

If you are eager to play a role in transforming public administration and possess a strong commitment to customer service, consider becoming a vital part of Prokommunal GmbH's dedicated support team.

Keywords:
Public Administration, Transportation, Vehicle Registration, Driver's License, Regulatory Authority.

Employment Type: Full-time, Part-time, Permanent

Working Schedule:
  • No weekend shifts
  • Monday to Friday workweek
Offered Benefits:
  • Pension plan provided by the company
  • Opportunities for professional development
  • Employee referral incentives
  • Company-sponsored events
  • Flexibility for remote work
  • Complimentary refreshments
  • Free wellness massages
  • Free parking available
Experience Requirements:
Customer Support: 4 years (Preferred)
  • Driver's License Processes: 2 years (Preferred)
Vehicle Registration Procedures: 2 years (Preferred)

Language Proficiency:
  • German (minimum C1 level) (Desired)
Location: Partially remote.

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