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Customer Service Representative for Municipalities
vor 3 Monaten
Prokommunal GmbH, a prominent player in the realm of software solutions tailored for public institutions, is dedicated to delivering comprehensive assistance and executing innovative software products aimed at the digital evolution of German public administrations.
Position Title:
Customer Service Representative
Key Responsibilities:
- Oversee the customer service hotline, providing both first and second level assistance
- Record and analyze customer feedback and requirements using ticketing systems
- Facilitate solutions in collaboration with the support team
- Aid in the execution of software implementation projects alongside clients and partners
- Support the organization and delivery of training sessions
- Prior experience in customer service is advantageous
- Familiarity with driver's license or vehicle registration processes is a plus
- Competence in Windows operating systems and Microsoft Office Suite
- Excellent teamwork and communication abilities, with a strong analytical perspective
- Proactive and solution-oriented mindset with a methodical approach to work
- Complimentary beverages
- Permanent employment contract
- Additional financial incentives
- Flexible remote work arrangements
- Independent working environment within a flat organizational structure
- Positive workplace culture with regular events and team outings
- Job security within a well-established market position
- Family-oriented management practices
If you are passionate about enhancing public administration services and possess a strong background in customer support, consider a role at Prokommunal GmbH and become an integral part of our dedicated support team.
Keywords:Public Administration, Transportation, Vehicle Registration, Driver's License, Regulatory Authority.
Employment Type: Full-time, Part-time, Permanent
Working Schedule:
- No weekend shifts
- Monday to Friday workweek
- Company pension scheme
- Professional development opportunities
- Employee referral program
- Company-sponsored events
- Flexibility for remote work
- Complimentary refreshments
- On-site massages
- Free parking available
Customer Support: 4 years (Preferred)
- Driver's License Processes: 2 years (Preferred)
- Vehicle Registration Procedures: 2 years (Preferred)
- German (minimum C1 level) (Desired)
