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Customer Service Representative for Municipalities
vor 3 Monaten
Prokommunal GmbH, a prominent player in the realm of software solutions for public institutions, is dedicated to delivering exceptional support and implementing cutting-edge software products tailored for the digital evolution of German public administrations.
Position Title:
Customer Service Representative
Key Responsibilities:
- Oversee the customer service hotline, providing first and second level assistance
- Capture and document client feedback and requirements using ticketing systems
- Facilitate solution coordination within the support team
- Aid in the execution of software implementation projects alongside clients and partners
- Support the organization and delivery of training sessions
- Prior experience in customer service is advantageous
- Familiarity with processes related to driver's licenses or vehicle registrations is a plus
- Proficient in Windows operating systems and Microsoft Office Suite
- Excellent teamwork and communication abilities, with a strong analytical approach
- A proactive and structured problem-solving mindset
- Complimentary beverages
- Permanent employment contract
- Additional financial incentives
- Flexible remote work options
- Independent work environment within a flat organizational structure
- Positive workplace culture with regular team events and outings
- Job security backed by a solid market presence
- Family-oriented management approach
If you are eager to play a role in reshaping public administrations and possess a strong commitment to customer service, consider a position with Prokommunal GmbH and become an integral part of our dedicated support team.
Keywords:Public Administration, Transportation, Vehicle Registration, Driver's License, Regulatory Authority.
Employment Type: Full-time, Part-time, Permanent
Working Schedule:
- No weekend shifts
- Monday to Friday
- Pension plan provided by the company
- Opportunities for professional development
- Employee referral incentives
- Company-sponsored events
- Flexibility for remote work
- Complimentary refreshments
- Free wellness massages
- Parking facilities available
Customer Support: 4 years (Preferred)
- Driver's License Processes: 2 years (Preferred)
- Vehicle Registration Procedures: 2 years (Preferred)
- German (minimum C1 level) (Desired)
