Customer Service Representative for Municipalities

vor 4 Wochen

Berlin, Berlin, Deutschland prokommunal GmbH Vollzeit
Contribute to Innovative Solutions - Engage and Shape the Future

Prokommunal GmbH, a subsidiary of HSH, is a dynamic enterprise focused on delivering software solutions tailored for public sector entities. Our mission is to provide extensive assistance and execution of cutting-edge software products aimed at the digital advancement of German governmental bodies.

Position Title:
Customer Service Representative

Key Responsibilities:
  • Oversee the customer support hotline, delivering first and second level assistance
  • Record customer insights and requirements utilizing ticketing systems
  • Facilitate resolution coordination within the support team
  • Aid in the execution of software implementation projects alongside clients and partners
  • Support the organization and delivery of training sessions
Qualifications:
  • Prior experience in customer service is advantageous
  • Familiarity with driver's license or vehicle registration processes is a plus
  • Proficient in Windows operating systems and Microsoft Office Suite
  • Excellent teamwork and communication abilities, with a strong analytical approach
  • Proactive problem-solving mindset coupled with a structured work methodology
Perks:
  • Complimentary beverages
  • Permanent employment contract
  • Additional financial incentives
  • Options for remote work
  • Independent work environment within a flat organizational structure
  • Positive workplace culture with regular events and team outings
  • High job stability within a robust market position
  • Family-oriented management style

If you are eager to play a role in the evolution of public administration and possess a strong passion for customer service, consider becoming a vital part of Prokommunal GmbH's dedicated support team.

Keywords:
Public Administration, Transportation, Vehicle Registration, Driver's License, Regulatory Authority.

Employment Type: Full-time, Part-time, Permanent

Working Schedule:
  • No weekend shifts
  • Monday to Friday
Offered Benefits:
  • Company pension scheme
  • Professional development opportunities
  • Employee referral program
  • Company-sponsored events
  • Flexibility for remote work
  • Complimentary refreshments
  • Free wellness massages
  • Free parking facilities
Experience Required:
Customer Support: 4 years (Preferred)
  • Driver's License Processes: 2 years (Preferred)
Vehicle Registration Procedures: 2 years (Preferred)

Language Proficiency:
  • German (minimum C1 level) (Desired)
Location: Partially remote.

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