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Help Desk Technician
vor 2 Monaten
Job Summary:
General Dynamics Information Technology (GDIT) is seeking a skilled Help Desk Technician to support our U.S. Army Europe team in Wiesbaden, Germany. As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Key Responsibilities:
- Provide Tier 1 and Tier 2 help desk and customer support, responding to, tracking, and following-up on requests for support.
- Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.
- Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.
- Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.
- Provide any additional administrative and touch IT support as required.
- Responsible for being on-call 24 hours a day and coordinating leave and absence to ensure coverage.
Requirements:
- Top Secret Clearance with the ability to obtain an SCI
- 3+ years of related experience
- A current IAT II Certification is required at time of hire; Candidates should have at least one major industry certification (MCSA, CCNA, etc.)
- BS/BA in information technology or related industry training in performing systems administration support is preferred.
- Relevant and related military or government experience performing systems administration support is desired.
What We Offer:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
