Customer Advocate France
Vor 2 Tagen
We are seeking a highly motivated and detail-oriented Customer Advocate to join our team at the Allright Group. As a Customer Advocate, you will be responsible for providing exceptional customer service to our French clients, communicating with airlines and external law firms, and working on a variety of tasks such as case assessment and email responses.
Key Responsibilities- Customer Care: Provide top-notch customer service to our French clients, addressing their concerns and resolving issues in a timely and professional manner.
- Communication: Collaborate with airlines and external law firms to ensure seamless communication and resolution of customer issues.
- Task Management: Work on a range of tasks, including case assessment, email responses, and other administrative duties.
- Process Optimization: Contribute to the optimization of our operational processes, identifying areas for improvement and implementing new ideas.
- Cross-Departmental Collaboration: Work closely with our internal Legal Team and French partner law offices to ensure effective communication and collaboration.
- Consumer Protection Expertise: Possess a strong understanding of consumer protection laws and regulations, with the ability to quickly grasp new and complex topics.
- Excellent Communication Skills: Demonstrate exceptional communication skills, both written and verbal, with the ability to communicate effectively with clients, airlines, and external law firms.
- Independence and Motivation: Work independently and reliably, with a high level of self-motivation and a strong work ethic.
- Language Skills: Possess excellent proficiency in French, with a strong command of English, and German as a plus.
The Allright Group is a leading provider of legal services, specializing in consumer protection and digital justice. We are committed to innovation and excellence, with a strong focus on customer satisfaction and employee well-being. Our team is diverse, dynamic, and passionate about making a difference in the lives of our clients.
What We Offer- Modern Working Routine: Enjoy a flexible working schedule, with a 5-day week divided between remote work and on-site work in our Berlin office.
- Workation Days: Take advantage of our workation days, where you can work 100% remotely and enjoy a better work-life balance.
- Diversity and Inclusion: Join a team that values diversity, inclusivity, and equality, with a strong commitment to creating a welcoming and supportive work environment.
- Professional Development: Enjoy opportunities for learning and growth, with access to training programs, workshops, and conferences.
- Employee Benefits: Take advantage of our employee benefits, including bike leasing, monthly ticket subsidies, and Urban Sports Club memberships.
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