Aktuelle Jobs im Zusammenhang mit Technical Service Delivery Specialist - Heidelberg, Baden-Württemberg - BorgWarner
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Technical Service Delivery Specialist
vor 2 Monaten
Key Responsibilities
- Ensure seamless IT service delivery across locations for infrastructure services, aligning with BorgWarner's global standards.
- Support local production and manufacturing connectivity, fostering a collaborative environment.
- Act as a liaison for the European Data Center Team, facilitating ongoing projects and ensuring effective communication.
- Focus on IT support resulting from restructuring plans, driving efficiency and productivity.
- Participate in distributed service teams, taking ownership of specific service teams and contributing to the development of IT service relationships with customers.
- Ensure quality services are performed to agreed Service Level Agreements (SLAs), maintaining high standards of excellence.
- Support the implementation and provision of services, ensuring seamless integration with existing infrastructure.
- Enforce adherence to systems, processes, and methodologies, ensuring effective monitoring, control, and support of service delivery.
- Provide 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services, resolving complex issues efficiently.
- Engage in independent troubleshooting and problem-solving, sharing best practices to enhance team performance.
- Collaborate with the global team to improve infrastructure services, driving innovation and excellence.
- Coordinate and escalate operational issues and solution proposals to Management, ensuring timely resolution.
- Contribute to building IT service relationships with customers across levels, establishing a professional reputation for BorgWarner.
- Foster a strong morale and team spirit within the team, actively promoting wins and successes through results.
- Understand Incident, Problem, and Change Management Principles, applying them to drive service excellence.
Education/Experience:
- 5 years of experience in Information Technology, with a strong focus on service delivery.
- 2-3 years of experience in a Client Service Team, with expertise in technical support.
- Proven experience in 2nd and 3rd Level support in multi-language environments.
- Skilled in technical troubleshooting (layer 7-4), with a strong understanding of infrastructure services.
- Experience in support coordination across 1st – 2nd – 3rd level teams, ensuring seamless service delivery.
- Proficient in Service Management (Service NOW as preference) and/or ITIL Principles, with a strong understanding of service excellence.
- Experience in interacting with (Senior) Management, with excellent communication and interpersonal skills.
- Experience in Client/Server Infrastructures, with a strong understanding of Microsoft Office Applications.
- Technical and innovation affinity, with a willingness to learn and adapt to new technologies.
- Experience with Apple IOS, Microsoft OS (WIN 10, 11 plus), and Microsoft Office Applications, Mobile Device Management.
- Strong focus on User Satisfaction, with a commitment to delivering high-quality services.
- Proficient in German, effective in English, with other European languages a plus.
- Willingness to travel and work at various locations in Germany, with flexibility to adapt to changing requirements.
