Customer Success Strategist

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland Onventis Vollzeit
{"h1": "Empower Customer Success through Strategic Guidance", "p": "At Onventis, we're seeking a Customer Success Manager to play a critical role in ensuring our customers maximize the value of our software solutions. As a key member of our Customer Success team, you'll be responsible for building and maintaining robust relationships with our customers, providing expert guidance and best practice advice to assist them in fully leveraging our software solutions to achieve their business objectives.

Your key responsibilities will include:

* Proactively engaging with customers to understand their needs, review key performance indicators, and plan strategies to drive their success
* Providing tailored guidance and best practice advice to assist customers in fully leveraging our software solutions
* Delivering exceptional customer care, with a focus on fostering long-term customer satisfaction
* Coordinating and collaborating with internal teams to develop and implement sustainable solutions that address customer challenges and optimize their experience
* Identifying opportunities for upselling or cross-selling, while maintaining a customer-centric approach
* Analyzing customer feedback and support trends to identify opportunities for product enhancements and process optimizations

If you're passionate about customer success, skilled in strategic communication, and driven to help customers achieve their goals, we'd love to hear from you.

**What We Offer**

* Become part of the expanding Onventis cloud platform for buyers and suppliers, used by over half a million users in 21 languages globally
* Join a vibrant, multicultural, and diverse team stretching across more than 10 countries
* Thrive in an environment with flat hierarchies, swift decision-making, and exciting projects that welcome your ideas and support your career development
* Enjoy a range of benefits, including hybrid working, health and fitness perks, company events, education and training, employee perks, and catering

**About Us**

At Onventis, we're driven by a common goal: to provide the best digital network for buyers and suppliers. We're a software pioneer that makes online procurement possible for companies, and we're looking for talented individuals to join our team and help us shape the future of procurement management.

If you're a digital talent looking for a challenging and rewarding role, we'd love to hear from you.

**How to Apply**

If you're interested in this exciting opportunity, please submit your application, including your salary expectations and earliest possible start date.

We look forward to hearing from you

**Contact Us**

If you have any questions, please don't hesitate to contact us.

Best regards,

The Onventis Team

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