Technical Support Analyst
vor 4 Wochen
Technical Support Analyst - (Systems and Hardware Assistance)
Are you prepared to take on a rewarding role within a forward-thinking organization? Micro IT Global is seeking a motivated Technical Support Analyst to enhance our innovative team.
Position Overview:
As a vital member of our Network Operations Centre (NOC), you will be instrumental in coordinating, configuring, and overseeing activities related to our operational framework.
Your duties will encompass delivering first and second line support to users, managing operational IT services, and addressing real-time service requests from clients.
You will be part of a dedicated team that supervises IT hardware, local data centres, wiring systems, and operational control environments.
Key Responsibilities:
- Installation and upkeep of hardware components
- Cabling installation, testing, and management
- Management of spare parts and vendor interactions
- Configuration oversight and preventive maintenance tasks
- Handling of tickets (Incidents, Service Requests, and Change Requests)
- Administration and configuration of various software applications
- Support for refurbishment initiatives and engineering projects
- Basic system administration on UNIX and Windows platforms
Required Skills and Experience:
If you think you possess the qualifications for this position, we are looking for:
- A strong foundation in IT operations within a corporate environment
- Diverse experience in operational IT settings and a genuine enthusiasm for technology
- Adaptability, a commitment to continuous improvement, and a focus on enhancing services
Preferred Qualifications:
- In-depth knowledge of standard data centre infrastructures
- Expertise in troubleshooting and fault analysis
- Familiarity with networking concepts, components, and protocols
- Experience with Voice Communication Systems is a plus
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