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Technical Support Expert

vor 2 Monaten


Darmstadt, Hessen, Deutschland Schenck Process Vollzeit

About Schenck Process

Schenck Process is a leading company in the field of climate-neutral material transformation, with over 140 years of experience and a strong brand. Our mission is to develop innovative solutions and sustainable process technologies for various industries, enabling companies to achieve a climate-neutral future.

Your Role

As a Service Desk Specialist, you will be the primary point of contact for our employees regarding technical issues and inquiries. Your responsibilities will include:

  • Receiving and analyzing support requests via ticketing system or phone
  • Resolving technical problems and documenting solutions and guidelines
  • Supporting the setup and configuration of IT systems
  • Ensuring the smooth operation of the Service Desk

Requirements

  • Completed education in the IT field or equivalent work experience
  • Previous experience in IT and good to excellent knowledge of IT application management and Windows-based client/server environments
  • Good knowledge of common operating systems and applications
  • Experience with ticketing systems and remote tools
  • Strong communication skills and service orientation
  • Teamwork and reliability
  • Good German and English language skills

What We Offer

  • A dynamic and international work environment
  • Flexible working hours (flexible working hours)
  • Varied further education and development opportunities
  • An attractive compensation package and numerous social benefits (RMV-JobTicket, JobRad, subsidized canteen, company pension scheme, 30 days of vacation, parking, health actions, corporate benefits, etc.)
  • A team of colleagues who will support you collegially and look forward to your reinforcement
  • And much more