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Technical Support Specialist
vor 2 Monaten
Unlock Your Potential in Technical Support at Piening GmbH
Piening GmbH is a leading Engineering & IT service provider in Germany, with a strong focus on appreciation, continuous training, and fair compensation. Our company culture is built on the core values of appreciation, continuous growth, and fair compensation, resulting in satisfied employees and clients.
Your Key Responsibilities
- Provide technical support to users via various communication channels, including phone and email
- Log customer inquiries in our ticketing system and resolve issues using extensive knowledge databases
- Analyse issues and assist with operational questions, providing solutions and support to customers
- Collaborate with cross-functional teams to ensure seamless customer support
- Stay up-to-date with industry trends and technologies to provide expert-level support
Why Choose Piening GmbH
- Enjoy a stable and secure work environment with an unlimited employment contract
- Take advantage of opportunities for growth and development in a wide range of industries and with various clients
- Benefit from flexible work schedules and a healthy work-life balance
- Receive attractive and performance-based compensation structures
- Access individual training opportunities to enhance your skills and knowledge
Requirements and Qualifications
- Previous experience in technical support, with a strong IT affinity and service-oriented mindset
- Excellent written and spoken German skills (minimum C1 level)
- Willingness to learn and passion for support, with a focus on delivering exceptional customer experiences
- Experience with iOS & Android smartphones and Windows PCs
We're Looking for the Right Candidate
Piening GmbH is seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. If you have a passion for delivering exceptional customer experiences and a strong IT background, we encourage you to apply.
