Team Leader for Automotive Insurance Customer Service

vor 1 Tag


Munich, Bayern, Deutschland CHECK24 Vollzeit
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Customer Service team at CHECK24, a leading online comparison platform for car insurance. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support to ensure excellent customer service.
  • Develop and implement processes to improve customer satisfaction and reduce complaints.
  • Collaborate with other teams to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills.
Requirements
  • Proven experience in a customer service leadership role, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Fluency in German (C2 level) and excellent written and verbal communication skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.
  • A comprehensive training program to enhance your skills and knowledge.


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