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Head of Customer Advisory for Car Insurance
vor 2 Monaten
Team Leader (m/w/d) Kundenberatung Kfz-Versicherung
Company Overview:
CHECK24 is dedicated to delivering the finest price comparison for car insurance in Germany, ensuring a straightforward, transparent, and equitable experience for our clients.
About the Role:
We are in search of a Team Leader (m/w/d) for our customer service division at CHECK24 Comparison Portal for Car Insurance GmbH.
In this leadership position, you will oversee a team of customer advisors, managing both telephonic and written communications related to car insurance inquiries.
Qualifications:
- Completed education in insurance or a related discipline
- Proven experience in leadership capacities
- Strong focus on customer service excellence
- Comprehensive understanding of operational processes
- Excellent communication abilities
- Proficient in the German language
Key Responsibilities:
- Directing a team of customer advisors
- Managing daily operations
- Ensuring quality management and process enhancement
- Maintaining high standards of service quality
- Fostering employee development
- Facilitating coordination among customers, insurers, and various departments
What We Provide:
- An opportunity to thrive in a blend of established and innovative company culture
- Competitive compensation along with additional perks
- Work-life balance with flexible mobile working options
- Opportunities for career advancement and professional training
- Complimentary beverages and snacks
- Engaging team-building events
- A modern workspace equipped with ergonomic furniture
- Sustainable transportation options
